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Who is endemicguides.com?
Endemicguides.com is a nature travel package specialist. We
are wholly owned by Endemic Net & Services.
How to book tour packages with endemicguides.com?
Please fill in the form provided or simply send us your
requirements. We will respond to your request and send you the best deal
around.
Why I don’t receive your reply email after 48hrs?
Your email could have gone missing during the sending
process or
email server failure. Please re-send
request email and send a carbon copy (CC) to
endemicG@gmail.com
What should I do if I still do not receive any reply after
sending email to
endemicG@gmail.com?
Please call us at the helpdesk number that is provided on
the
Contact Us page,
or call us at +6035123012 or +60163832222
What are usually not included in the Tour Package?
Alcohol drinks, personal equipments, personal phone call…please
refer to the itinerary that we send to you.
Do endemicguides.com process visa for me?
We are not able to process visa application for you
at this time. Kindly to refer to the respective embassy or representative in
your home country.
Do I need to do medical checkup before departure?
It is always good to seek advice from your doctor before
traveling. Some of our clients have gone for medical checkup before
departure. Do ask your doctor for any medical advice
Do I need travel insurance?
We advice all travelers to subscribe to travel insurance
policy before departure.
How do I pay online?
We are using PayPal to receive your payment online, once
your fund is transferred to our PayPal account, your package confirmations*
will be ready.
How do I pay offline?
You can direct transfer the fund to our given bank details
from your home bank. Please refer to the list of bank details from our
billing department.
What if I want to cancel and obtain a refund?
There would be
no refunds
for cancellation after the tour
has commenced or for any tours, transfer, accommodation, meals or any other
services provided not utilized within 2 weeks before departure date. However
we can re-arrange (package that is 15 days or more) the date and package
that you have already booked to another new date. All re-arranged packages
will be subject to 10% administrative fees and the departure date is
subjected to tour availability. Please note that, 5% credit card charges
incurred on bookings are non-refundable.
How about child fare?
Yes. Usually children get special discounted prices(10-40%). Please
refer to “Child Rate” on the package brochures that we send to you.
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